Customer area
1.- BACKGROUND
In accordance with Spanish regulations governing the use of cookies, we inform you about the cookies used on this website.
2.- WHAT ARE COOKIES?
A cookie is a file that is downloaded to the user's device when accessing certain web pages. Cookies allow, among other things, the storage and retrieval of information about the user's browsing habits or to personalize the way content is displayed.
3.- TYPES OF COOKIES
Cookies can be classified as follows:
Cookies based on the entity that manages them:
- First-party cookies: These are cookies sent to the user's device from a device managed by the publisher itself and from which the service requested by the user is provided.
- Third-party cookies: These are cookies sent to the user's device from a device or domain not managed by the publisher, but by another entity that processes the data obtained through cookies.
Cookies based on their purpose:
- Technical cookies: These cookies allow the user to navigate through a website, platform, or application and use the different options or services available, including those used by the publisher to manage and operate the website and enable its functions and services.
- Preference or customization cookies: These cookies allow the website to remember information so that the user can access the service with specific features that can differentiate their experience from that of other users.
- Analysis or measurement cookies: These cookies allow the entity responsible for them to monitor and analyze the behavior of users on the websites to which they are linked.
- Behavioral advertising cookies: These cookies allow the management, as effectively as possible, of the advertising spaces that, if applicable, the publisher has included on a website, application, or platform from which the requested service is provided. These cookies store information about users' browsing behavior obtained through continuous observation of their browsing habits, which allows for the development of a specific profile to show advertising based on that. Thus, if you visit a page or open an email with an advertisement or promotion about our products or services, a cookie may be installed in your browser that serves to later show you related advertising based on your search, control our ads in relation, for example, to the number of times they are viewed, where they appear, at what times they are seen, etc.
Cookies based on the duration of their activity:
- Session cookies: These are designed to collect and store data while the user is accessing a website. They are used to store information that only needs to be kept for the provision of the requested service on a single occasion and disappear when the session ends.
- Persistent cookies: These cookies store data on the terminal and can be accessed and processed for a defined period, which may range from a few minutes to several years.
4.- TYPES OF COOKIES USED ON THIS WEBSITE
| NAME | OWNER | TYPE | EXPIRY | PURPOSE / MORE INFORMATION |
|---|---|---|---|---|
| PHPSESSID | Technical | Session | This cookie is used to store the user's session when they visit our website. | |
| cc_cookie_accept | Preference | 1 year | To know if the user has accepted the use of cookies | |
| _utma | Analytics | 2 years | This cookie must be set to ensure the proper functioning of Google Analytics, and it is a persistent cookie that expires after 2 years. | |
| _utmb | Analytics | Session | Used to determine the time the user spends on our website and the number of pages they visit, or in other words, the duration of visits/sessions. | |
| _utmc | Analytics | Session | This cookie is used in conjunction with _utmb to determine if a new session is established for the user. This cookie expires when the browser is closed. | |
| _utmt | Analytics | Session | This cookie is used to process the type of request made by the user. | |
| _utmz | Analytics | 6 months | This cookie is used to perform attribution of the visit, i.e., to determine how and from where the user arrived at our website. | |
| 1P_JAR | Analytics | 1 month | Google Analytics | |
| CONSENT | Analytics | Year 2038 | Google Analytics | |
| _ga | Analytics | 2 years or update | Cookie set by analytics.js; a JavaScript library owned by Google. The analytics.js library is part of Google Universal Analytics and uses this first-party cookie containing an anonymous identifier used to distinguish users. | |
| _gid | Analytics | 24 hours | Used to distinguish users. | |
| _gat | Analytics | 1 minute | Used to throttle the request rate. If you implemented Google Analytics via Google Tag Manager, this cookie will be called _dc_gtm_. | |
| PREF | Preference | 2 years | When creating or signing into a Google account, cookies such as PREF, NID, HSID, APISID, SID, SSID, SAPISID, GAPS, LSID, BEAT, ULS are stored on your computer to keep you connected to your Google account when revisiting services. While this session is active, and you use plugins on other websites like ours, Google will use these cookies to improve your user experience. | |
| NID | Preference | 6 months | The NID cookie contains a unique ID that Google uses to remember your preferences and other data, such as your preferred language (e.g., Spanish), the number of search results you want to be shown per page (e.g., 10 or 20), and whether or not you want to activate Google’s SafeSearch filter. | |
| SNID | Preference | 6 months | On our website, we use Google Maps to display geographic locations. Using this service involves sending cookies such as PREF, NID, SNID, khcookie, in addition to cookies required by Google if you keep your session active with your account, which is managed entirely by Google. | |
| LSID | Preference | 2 years | On some pages of our website, we have embedded YouTube videos, which is a Google service. Using this service involves sending cookies such as PREF, NID, LOGIN_INFO, ACTIVITY, dkv, USE_HITBOX, demographics, VISITOR_INFO1_LIVE, YSC, in addition to cookies required by Google if you keep your session active with your account, for the purpose of viewing embedded videos, estimating bandwidth, and showing how many times they have been played. | |
| SID and HSID | Security | 2 years | We use cookies named "SID" and "HSID" which contain digitally signed and encrypted records of a user’s Google account ID and the most recent access time. The combination of these two cookies allows us to block many types of attacks, such as attempts to steal the content of forms you complete on web pages. | |
| ANID | 1 year | |||
| BEAT | 24 hours | |||
| YSC | Session | |||
| Khcookie | Session | |||
| demographics | 18 months | |||
| dkv | 60 days | |||
| APISID | 2 years | |||
| SAPISID | 2 years | |||
| SSID | 2 years | |||
| LOGIN_INFO | 2 years | |||
| ACTIVITY | Session | |||
| USE_HITBOX | Session | |||
| VISITOR_INFO1_LIVE | 8 months | |||
| DV | 1 day | |||
| OTZ | 3 weeks | |||
| SAPISID | 2 years | |||
| SEARCH_SAMESITE | 6 months | |||
| SIDCC | 1 year | |||
| SSID | 2 years |
5.- REVOCATION AND DELETION OF COOKIES
When you first access our website, you can accept or reject the use of all our cookies or, if you prefer, access the settings to accept cookies according to their type, except for technical cookies, which are exempt from user consent. You can change your preferences at any time by accessing our settings panel.
Additionally, you can access your browser settings to restrict, block, or delete cookies by following one of the procedures, depending on the browser you use:
- Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Microsoft Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-9
- Firefox: http://support.mozilla.org/en-us/kb/enable-and-disable-cookies-website-preferences
- Safari, iPad, and iPhone: http://www.apple.com/en/privacy/use-of-cookies/
- Opera: http://help.opera.com/Linux/10.60/en-EN/cookies.html
6.- THIRD-PARTY SERVICE PROVIDERS
Specifically, the third-party service providers with whom we have contracted services requiring the use of cookies are as follows:
-
Google: The cookies from Google used on this site are analytical and for the map on the contact section. For more information about the cookies from this provider, please visit https://policies.google.com/technologies/cookies?hl=en
